BusHub Privacy Policy

How we collect, use, and protect your information

Effective Date: 14-Mar-2026

BusHub ("BusHub", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and bus booking services (collectively, the "Services"). By using our Services, you agree to the terms of this Privacy Policy.

Privacy Policy

1. Information We Collect

  • Personal Information: Name, phone number, email address, and profile photo provided during registration.
  • Booking Information: Trip details, pickup/drop locations, travel dates, and passenger count.
  • Payment Information: Transaction IDs and payment status (we do not store full card/UPI details).
  • Device Information: Device type, operating system, app version, and unique device identifiers.
  • Location Data: Real-time location during active trips (with your permission).
  • Usage Data: Pages visited, features used, and interaction logs within the app.

2. How We Use Your Information

  • To process and confirm your bus bookings and send trip-related updates.
  • To connect you with the appropriate vendor and share contact details after booking.
  • To process payments and maintain transaction records.
  • To send booking confirmations, reminders, and support notifications via SMS or email.
  • To improve our platform, fix bugs, and develop new features.
  • To respond to customer support queries and resolve complaints.
  • To comply with applicable laws and legal obligations.

3. Sharing of Information

  • Vendors: Your name and contact number are shared with the assigned vendor after booking confirmation.
  • Payment Gateways: Payment data is processed by secure third-party payment processors.
  • Legal Authorities: We may disclose information if required by law or a court order.
  • We do not sell your personal information to any third party for marketing purposes.

4. Location Data

  • Location access is requested only during active trips to provide real-time tracking.
  • You can disable location access from your device settings at any time.
  • Disabling location may limit certain features such as live trip tracking.

5. Data Security

  • We use industry-standard encryption (SSL/TLS) to protect data in transit.
  • Access to user data is restricted to authorized personnel only.
  • We regularly review and update our security practices.
  • However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

  • We retain your personal data for as long as your account is active or as needed to provide services.
  • Booking records are retained for up to 2 years for accounting and legal purposes.
  • You may request deletion of your account and associated data by contacting us.

7. Your Rights

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal obligations.
  • Opt-out: Unsubscribe from promotional communications at any time.

8. Children's Privacy

  • Our Services are not directed at children under the age of 13.
  • We do not knowingly collect personal information from children.
  • If you believe a child has provided us personal data, please contact us immediately.

9. Cookies & Tracking

  • Our website may use cookies to improve browsing experience and analyze traffic.
  • You can control cookie settings through your browser preferences.
  • Disabling cookies may affect certain website functionalities.

10. Changes to This Policy

  • We may update this Privacy Policy from time to time.
  • Any changes will be posted on this page with an updated effective date.
  • Continued use of our Services after changes constitutes acceptance of the revised policy.

Questions About Your Privacy?

Our support team is here to assist you

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Last updated · March 2026  ·  BusHub Services